1. Introduction

Ottawa Painters (“we,” “our,” “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit paintersottawa.com (the “Site”) or otherwise engage with us. By using the Site or our services, you consent to the practices described herein.

2. Who We Are

Ottawa Painters is a painting company serving Ottawa, Ontario, Canada.
Address: 2377 Walkley Rd, Ottawa, ON K1G 3H1
Phone: (613) 700‑1531
Email: info@paintersottawa.com

3. Information We Collect

  • Contact Information: Name, email, phone number, address (through forms or service requests)
  • Project Details: Service location, project scope, photos you upload
  • Payment Data: Billing information (excluding full card numbers), transaction IDs
  • Device & Usage Info: IP address, browser type, operating system, referring pages, time spent on site (via cookies, analytics)
  • Marketing Data: Ad interaction data such as pixel events, UTM tags, campaign info

4. How We Use Your Information

  • Provide quotes, schedule services, and manage projects
  • Process payments and send invoices
  • Respond to your inquiries or support requests
  • Analyze and improve our services, Site, and marketing efforts
  • Send promotional messaging if consented (with opt-out option)
  • Prevent fraud or misuse
  • Comply with legal, accounting, or regulatory obligations

5. Legal Basis for Processing

We process personal data under Canada’s PIPEDA and applicable laws—including:

  • Consent (e.g., marketing emails)
  • Contractual Necessity (to deliver painting services)
  • Legitimate Interests (analytics, service enhancement)
  • Legal Obligations (record-keeping, taxes)

6. Information Sharing

We do not sell your personal data. Disclosure happens only to:

  • Service Providers (payment gateways, email platforms, hosting, scheduling tools); bound by contracts
  • Analytics & Ad Platforms (Google Analytics, Google Ads, Meta pixel for campaign measurement)
  • Legal Requirements (compliance or protection of rights in lawful situations)

7. Cookies & Tracking Technologies

We use cookies, pixels, and local storage to:

  • Remember preferences
  • Secure sessions
  • Analyze Site usage & performance
  • Measure ad effectiveness
    You can manage or disable cookies through your browser but note this may impact functionality.

8. Third‑Party Analytics & Ads

  • Google Analytics: Collects aggregated user data; opt‑out option available via Google’s tool
  • Google Ads / Meta Pixel: Used to deliver and measure ad performance; managed via your ad‑platform account settings

9. Data Retention

Your personal data is kept only as long as necessary for our services or legal compliance (e.g., tax requirements often require up to seven years).

10. Your Rights & Choices

You may have rights depending on jurisdiction (e.g., to access, rectify, delete data, withdraw consent). Contact us via email to exercise these. If you’re in Canada, you may also lodge a complaint with the OPC.

11. Security

We employ SSL, secure hosting, access controls, staff training, and audits. However, no system is completely foolproof.

12. International Transfers

Data may be processed by providers located outside Canada, including the U.S. We ensure safeguards like contractual clauses are in place.

13. Children’s Privacy

Our Site is not intended for children under 13. We don’t knowingly collect their personal info. If you believe we have, please contact us so we can delete it.

14. Changes to This Policy

We may update this policy. The “Last Updated” date will reflect revisions. Continued use indicates acceptance of changes.

15. Contact Us

Email: info@paintersottawa.com
Mailing Address:
Ottawa Painters
2377 Walkley Rd
Ottawa, ON K1G 3H1
Canada